Total Quality Management
1. ______________ is not a process tools for TQM systems
- process
flow analysis
- histograms
- plier
- control
charts
2. Processes that operate with "six sigma quality" over
the short term are assumed to produce long-term defect levels below
______________ defects per million opportunities (DPMO).
- 2
- 2.4
- 3
- 3.4
3. Inspection, scrap, and repair are examples of ______________
- internal costs
- external
costs
- costs
of dissatisfaction
- societal
costs
4. ______________ are used in six sigma
- black
belt
- green
belt
- both black belt and green belt
- none
of the Above
5. Customers are primarily concerned with ______________
- Communication, courtesy, and credibility of the sales
person
- Competence,
courtesy, and security of the sales person
- Competence,
responsiveness, and reliability of the sales person
- Communication,
responsiveness, and cleverness of the sales person
6. Assured quality is necessary for building customer confidence.
- correct
- correct
to some extent
- correct
to great extent
- incorrect
7. ______________ are the areas that will be covered by the
organization's processes
- process areas
- product
Areas
- private
areas
- preset
areas
8. All of the following costs are likely to decrease as a result of
better quality except ______________
- customer
dissatisfaction costs
- inspection
costs
- maintenance costs
- warranty
and service costs
9. "Quality is defined by the customer" is
- An
unrealistic definition of quality
- A user-based definition of quality
- A
manufacturing-based definition of quality
- A
product-based definition of quality
10. TQM stands for ______________
- Total Quality Management
- Total
Quantity Management
- Total
Qualitative Management
- To
question management
11. After E.deming, who is considered to have the greatest impact in
quality management?
- Kauro
Ishikawa
- Joseph M. Juran
- W.E.
Deming
- Genichi
Tagucchi
12. Deming's 4 step cycle for improvement is______________
- plan, do, check, act
- schedule,
do, act, check
- do,
act, check, monitor
- plan, control, act, sustain
13. In Six Sigma, a ______________ is defined as any process output
that does not meet customer specifications
- error
- cost
- quality
- defect
14. Plan-do-study-act cycle is a procedure to ______________
- Overall
improvement
- Continuous improvement
- Permanent
improvement
- Immediate
improvement
15. Quality practices must be carried out ______________
- at
the start of the project
- throughout the life of the project
- at
the end of the project
- no
need to carry out quality practices
16. –––––––– are the charts that identify potential causes for
particular quality problems.
- Control
Chart
- Flow
chart
- Cause and Effect Diagram
- Pareto
chart
17. Quality circles work best if employees are initially trained in
______________
- Group
dynamics
- Motivation
principles
- Communications
- All of the three.
18. Quality Trilogy includes
- Quality
planning
- quality
improvement
- quality
control
- All the three
19. production issues should be addressed early
- correct
- correct
to some extent
- correct
to great extent
- incorrect
20. Effective quality control results in:
- Increase
in customer satisfaction
- Lower
cost
- None
of the above
- Both a and b
21. inspection is part of the ______________
- quality control
- Quality
Planning
- Quality
improvement
- Quality
circle
22. QFD stands for ______________
- Quantity
for deployment
- Quality
for deployment
- Quality function deployment
- Quality
for decision
23. reliability is the degree to which a unit of equipment performs
its intended function under ______________ for ______________ of time.
- specified conditions; specified period
- any
condition; specified period
- specified
conditions; all periods
- any
condition; any period
24. Kaizen is a ______________ process, the purpose of which goes
beyond simple productivity improvement.
- weekly
- daily
- monthly
- annual
25. Elements of quality management system are ______________
- organizational
structure
- responsibilities
- procedures
- all the three
26. At the time of making a purchase agreement with a vendor, what
is important to mention about inspection?
- the
characteristics of the product that are to be inspected
- the
tolerances that would be allowed
- the
reputation of the vendor
- a & b both
27. "Poka-yoke" is the Japanese term for ______________
- Card
- Fool proof
- Continuous
improvement
- Fishbone
diagram
28. In ______________ step of Quality Function Deployment, product
or service requirements are collected and analysed through techniques like
market research.
- Identify Customer Attributes
- Identify
Design Attributes / Requirements
- Conduct
an Evaluation of Competing Products.
- Evaluate
Design Attributes and Develop Targets
29. A fishbone diagram is also known as a .______________
- cause-and-effect diagram
- poka-yoke
diagram
- Kaizen
diagram
- Taguchi
diagram
30. According to Deming most of the problems are related to systems
and it is the responsibility of the management to improve the systems
- correct
- correct
to some extent
- correct
to great extent
- Taguchi
31. Mistake proofing of process is done in the ______________ stage
of DMAIC.
- Define
- Measure
- Improve
- Control
32. Fourteen points framework for quality and productivity improvement
was suggested by ______________
- Crosby
- Ishikawa
- Deming
- Juran
33. The four phases of the Shewart cycle are:
- Plan,
Do, Scan, Implement
- Plan
, Act , Do, Control
- Plan, Do, Act, Check
- Implement,
Design, Control, Plan
34. Quality Circles members are ______________
- Paid
according to their contribution to quality
- External
consultants designed to provide training in the use of Quality tools
- Always
machine operators
- None of the three.
35. Identify the cost not likely to reduce as a result of better
quality.
- Maintenance costs
- Inspection
costs
- Scrap
costs
- Warranty
and service costs
36. Costs of dissatisfaction, repair costs, and warranty costs are
elements of cost in the ______________
- Taguchi Loss Function
- Pareto
Chart
- ISO
9000 Quality Cost Calculator
- Process
Chart
37. Kaizen is a Japanese term meaning ______________
- continuous improvement
- Just-in-time
(JIT)
- a
fishbone diagram
- setting
standards
38. Quality management includes forming and directing a team of
people to achieve a qualitative goal within an effective cost and time frame
that results in ______________
- a
project completed in shortest possible time.
- a
product or service that conforms to the required specifications.
- an
award-winning product that brings public recognition to the project
- an
innovative project that establishes qualification of the project team
39. establishing measurements based on customer needs for optimizing
product design is known as ______________
- Quality
planning
- quality
improvement
- quality
control
- Quality planning roadmap
40. DMAIC is ______________
- develop,
multiply, analyze, improve, check
- define,
muliply, analyze, improve, control
- define, measure, analyze, improve, control
- define,
manufacture, analyze, improve, control
41. Quality fulfills a need or expectation that is:
- Explicitly
stated
- Implied
- Legally
required
- All of the above
42. The taste of burgers across all McDonald outlets should be same.
This is an example of ______________.
- Sensory critical to quality Characteristic
- Physical
critical to Quality Characteristic
- Time
Orientation critical to Quality Characteristic
- None
of the above
43. Check Sheet is used during ______________ stage of DMAIC.
- Define
- Measure
- Analyze
- Improve
44. ______________ is the set of activities that ensures the quality
levels of products and services are properly maintained and that supplier and
customer quality issues are properly resolved.
- Quality Assurance
- Quality
Planning
- Quality
Control
- Quality
Management
45. Presence of ______________ after every stage of DMAIC allows for
review of project and incorporation of suggestions.
- Review
gate
- Toll gate
- Decision
gate
- None
of the above
46. The Toyota Production System is based on two pillars namely
______________ and ______________.
- Kaizen,
Six Sigma
- Lean,
Six Sigma
- Just in Time, Jidoka
- Just
in Time, Kaizen
47. Which of the following is not a target of Total Quality
Management:
- Customer
Satisfaction
- Reducing manpower
- Continuous
Cost Reduction
- Continuous
Operational Improvement
48. Let there be a data set {200,201,202,203,204,205,206,207,208}.
This data set can be represented using stem and leaf where the ______________
is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.
- Stem, Leaf
- Leaf,
Stem
- Tree,
Stem
- Tree,
Leaf
49. A ______________ diagram shows the location of defects in any
unit. This diagram is used in the analyse step of DMAIC.
- Affinity
- Relations
- Defect Concentration
- Scatter
50. The ______________ is used to identify what might go wrong in a
plan under development.
- Pareto
Chart
- PDPC
- Arrow
Diagram
- Matrix Diagram
51. The defect concentration diagram can be used in the
______________ stage of the DMAIC.
- Define
- Measure
- Analyze
- Improve
52. The taste of the burger can be categorized as good or bad This
is an example of which type of data:
- Variable
- Attribute
- Cannot
be determined
- None
of the above
53. For a given sample size (n) and number of defects acceptable ©,
the Average Total Inspection (of units) should ______________ with increase in N
(lot size).
- Increase
- Decrease
- Remain
Constant
- None
of the above
54. The pattern of continuous movement in one direction in a control
chart is termed as:
- Mixture
- Cyclic
Pattern
- Trend
- Stratification
55. Juran's quality management philosophy is based on three pillars
namely planning, control and ______________.
- Implementation
- Improvement
- Monitor
- Design
56. While the first generation of Six sigma focused on
______________, the third generation of six sigma focused on ______________.
- Variability reduction, creating value
- Variability
reduction, improved business performance
- Creating
value, Improved business performance
- None
of the above
57. A ______________ chart can be used to identify the most
frequently occurring defect.
- Pareto
- Ishikawa
- Histogram
- Scatter
58. The main aim of QFD is to
- Listen to the voice of customer
- Lower
cost
- Reduce
errors
- Reduce
supplier defect
59. Average Total Inspection is defined as:
- Average
of rejected lots and accepted lots
- Average number of units inspected per lot
- Average
of rejected Lots
- Average
of accepted Lots
60. Which of the following statement is false:
- Important
step of strategic quality management is identification of those dimensions
in which the organization will compete
- Selection
of suppliers should be based on quality, schedule, and cost, rather than
on cost alone
- All
of the individuals in the organization must have an understanding of the
basic tools of quality improvement
- Manufacturing Unit should be the unit focusing on
Quality Improvement among all units in an organization
61. Cause and Effect Diagram can be used in the ______________ and
______________ step of DMAIC.
- Define,
Measure
- Analyze,
Control
- Analyze, Improve
- Define,
Improve
62. Four basic characteristics of an optimal process are:
- Economy,
efficiency, control, quality
- Quality,
Improvement, efficiency, productivity
- Economy,
efficiency, productivity, cost
- Economy, efficiency, productivity, quality
63. ______________ diagram is used for identifying potential
relationship between two variables.
- Pareto
- Ishikawa
- Histogram
- Scatter
64. Identification of customers and listening to the Voice of
Customer (VoC) are a part of:
- Quality
Assurance
- Quality Planning
- Quality
Control and Improvement
- Quality
Execution
65. Ease of repair is associated with ______________ dimension of
quality.
- Serviceability
- Performance
- Durability
- Perceived Quality
66. SIPOC diagram, used for understanding the flow in a process is
used in ______________ stage of DMAIC.
- Define
- Measure
- Analyze
- Improve
67. Two major components of fitness of use are Quality of Design and
______________.
- Quality of Conformance
- Quality
of Service
- Quality
of Specification
- Quality
of Manufacturing
68. For new product development, the chosen methodology should be
- DMADV
- DMAIC
- Structured
Design Methodology
- DMIE
69. In DMAIC, redesigning of process to either remove bottlenecks or
to reduce waste takes place in the ______________ stage.
- Define
- Measure
- Improve
- Control
70. The critical path method determines the ______________ path from
the beginning to the end of the project.
- Shortest
- Quickest
- Longest
- Middle
71. Failure Mode and Effects Analysis, which prioritizes different
sources of error, is used in ______________ stage.
- Define
- Measure
- Improve
- Analyze
72. In a six sigma improvement project the least experienced
individuals are:
- Green Belt
- Black
belts
- Red
Belts
- Master
Black Belts
73. Machine wear and tear is ______________ source of variation.
- Random
- Natural
- Assignable
- Cannot
be determined
74. A fan blade is specified by length and thickness. While
sampling, it was found that for one particular blade, the length was
non-conforming while the thickness was as per specifications. Should the blade
be considered non-conforming for construction of a p chart?
- Yes
- No
75. What is the aim of fool proofing technique
used for total quality management?
A. to achieve zero defects
B. to specify time schedules
C. to specify targets
D. none of the above
76. Match the following group 1 items with group 2 items
1. Sort -------------------------------------------------- A. Seitan
2. Set in order ----------------------------------------- B. Seiketsu
3. Shine ------------------------------------------------ C. Seiri
4. Standardize ---------------------------------------- D. Seiso
A. 1
– D, 2 – A, 3 – B, 4 – C
B. 1 – C, 2 – A, 3 – D, 4 – B
C. 1 – B, 2 – C, 3 – A, 4 – D
D. 1 –A, 2 – C, 3 – D, 4 – B
77. What
is meant by Kaizen?
A. card signal
B. to
avoid inadvertent errors
C. change for better quality
D. none
of the above
78. Which
among the following is a pull type signaling system?
A.Just in time
B. Kanban
C. both a. and b.
D. none
of the above
79. ISO
14000 quality standard is related with
A. Environmental
management systems
B. Automotive
quality standards
C. Eliminating
poor quality
D. Customer
satisfaction
80. Which
ISO standard is used in international automobile companies to set automotive
quality system standards ?
A. ISO 14000
B. TS 16949
C. ISO
9000
D. none
of the above
81. What
is quality assurance?
A. Quality
assurance deals with activities which prove that products and services meet the
required quality standard
B. Quality
assurance deals with activities which aim at customers satisfaction
C. Quality
assurance deals with controlling the quality of products by inspection
D. All
of the above
82. Which
of the following statements is/are false?
1. Fault tree analysis method is used to determine reliability of product
2. The goal of Six Sigma is to reduce number of defects to 2.4 parts per
billion
3. Six sigma is represented by normal distribution curve
4. Poka yoke is a policy which prevents occurrence of human errors
A. Only statement 3
B. Statement 2 and statement 3
C. Statement 1, 3 and 4
D. Only statement 2
83 Which
quality management program is related to the maintenance of plants and
equipment's?
A. Environmental management
systems
B. Fault
tree analysis
C. Failure
mode effect analysis
D. Total productive maintenance
84. The
aim of Just-In-Time manufacturing principle is to eliminate
A. time wastage
B. labour
wastage
C. cost
of excessive inventory
D. all of the above