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Total Quality Management MCQ| IEQ | TQM

 

 Total Quality Management


1. ______________ is not a process tools for TQM systems

  1. process flow analysis
  2. histograms
  3. plier
  4. control charts

2. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).

  1. 2
  2. 2.4
  3. 3
  4. 3.4

3. Inspection, scrap, and repair are examples of ______________

  1. internal costs
  2. external costs
  3. costs of dissatisfaction
  4. societal costs

4. ______________ are used in six sigma

  1. black belt
  2. green belt
  3. both black belt and green belt
  4. none of the Above

5. Customers are primarily concerned with ______________

  1. Communication, courtesy, and credibility of the sales person
  2. Competence, courtesy, and security of the sales person
  3. Competence, responsiveness, and reliability of the sales person
  4. Communication, responsiveness, and cleverness of the sales person

6. Assured quality is necessary for building customer confidence.

  1. correct
  2. correct to some extent
  3. correct to great extent
  4. incorrect

7. ______________ are the areas that will be covered by the organization's processes

  1. process areas
  2. product Areas
  3. private areas
  4. preset areas

8. All of the following costs are likely to decrease as a result of better quality except ______________

  1. customer dissatisfaction costs
  2. inspection costs
  3. maintenance costs
  4. warranty and service costs

9. "Quality is defined by the customer" is

  1. An unrealistic definition of quality
  2. A user-based definition of quality
  3. A manufacturing-based definition of quality
  4. A product-based definition of quality

10. TQM stands for ______________

  1. Total Quality Management
  2. Total Quantity Management
  3. Total Qualitative Management
  4. To question management

11. After E.deming, who is considered to have the greatest impact in quality management?

  1. Kauro Ishikawa
  2. Joseph M. Juran
  3. W.E. Deming
  4. Genichi Tagucchi

12. Deming's 4 step cycle for improvement is______________

  1. plan, do, check, act
  2. schedule, do, act, check
  3. do, act, check, monitor
  4. plan, control, act, sustain

13. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

  1. error
  2. cost
  3. quality
  4. defect

14. Plan-do-study-act cycle is a procedure to ______________

  1. Overall improvement
  2. Continuous improvement
  3. Permanent improvement
  4. Immediate improvement

15. Quality practices must be carried out ______________

  1. at the start of the project
  2. throughout the life of the project
  3. at the end of the project
  4. no need to carry out quality practices

16. –––––––– are the charts that identify potential causes for particular quality problems.

  1. Control Chart
  2. Flow chart
  3. Cause and Effect Diagram
  4. Pareto chart

17. Quality circles work best if employees are initially trained in ______________

  1. Group dynamics
  2. Motivation principles
  3. Communications
  4. All of the three.

18. Quality Trilogy includes

  1. Quality planning
  2. quality improvement
  3. quality control
  4. All the three

19. production issues should be addressed early

  1. correct
  2. correct to some extent
  3. correct to great extent
  4. incorrect

20. Effective quality control results in:

  1. Increase in customer satisfaction
  2. Lower cost
  3. None of the above
  4. Both a and b

21. inspection is part of the ______________

  1. quality control
  2. Quality Planning
  3. Quality improvement
  4. Quality circle

22. QFD stands for ______________

  1. Quantity for deployment
  2. Quality for deployment
  3. Quality function deployment
  4. Quality for decision

23. reliability is the degree to which a unit of equipment performs its intended function under ______________ for ______________ of time.

  1. specified conditions; specified period
  2. any condition; specified period
  3. specified conditions; all periods
  4. any condition; any period

24. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

  1. weekly
  2. daily
  3. monthly
  4. annual

25. Elements of quality management system are ______________

  1. organizational structure
  2. responsibilities
  3. procedures
  4. all the three

26. At the time of making a purchase agreement with a vendor, what is important to mention about inspection?

  1. the characteristics of the product that are to be inspected
  2. the tolerances that would be allowed
  3. the reputation of the vendor
  4. a & b both

27. "Poka-yoke" is the Japanese term for ______________

  1. Card
  2. Fool proof
  3. Continuous improvement
  4. Fishbone diagram

28. In ______________ step of Quality Function Deployment, product or service requirements are collected and analysed through techniques like market research.

  1. Identify Customer Attributes
  2. Identify Design Attributes / Requirements
  3. Conduct an Evaluation of Competing Products.
  4. Evaluate Design Attributes and Develop Targets

29. A fishbone diagram is also known as a .______________

  1. cause-and-effect diagram
  2. poka-yoke diagram
  3. Kaizen diagram
  4. Taguchi diagram

30. According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems

  1. correct
  2. correct to some extent
  3. correct to great extent
  4. Taguchi

31. Mistake proofing of process is done in the ______________ stage of DMAIC.

  1. Define
  2. Measure
  3. Improve
  4. Control

32. Fourteen points framework for quality and productivity improvement was suggested by ______________

  1. Crosby
  2. Ishikawa
  3. Deming
  4. Juran

33. The four phases of the Shewart cycle are:

  1. Plan, Do, Scan, Implement
  2. Plan , Act , Do, Control
  3. Plan, Do, Act, Check
  4. Implement, Design, Control, Plan

34. Quality Circles members are ______________

  1. Paid according to their contribution to quality
  2. External consultants designed to provide training in the use of Quality tools
  3. Always machine operators
  4. None of the three.

35. Identify the cost not likely to reduce as a result of better quality.

  1. Maintenance costs
  2. Inspection costs
  3. Scrap costs
  4. Warranty and service costs

36. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

  1. Taguchi Loss Function
  2. Pareto Chart
  3. ISO 9000 Quality Cost Calculator
  4. Process Chart

37. Kaizen is a Japanese term meaning ______________

  1. continuous improvement
  2. Just-in-time (JIT)
  3. a fishbone diagram
  4. setting standards

38. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________

  1. a project completed in shortest possible time.
  2. a product or service that conforms to the required specifications.
  3. an award-winning product that brings public recognition to the project
  4. an innovative project that establishes qualification of the project team

39. establishing measurements based on customer needs for optimizing product design is known as ______________

  1. Quality planning
  2. quality improvement
  3. quality control
  4. Quality planning roadmap

40. DMAIC is ______________

  1. develop, multiply, analyze, improve, check
  2. define, muliply, analyze, improve, control
  3. define, measure, analyze, improve, control
  4. define, manufacture, analyze, improve, control

41. Quality fulfills a need or expectation that is:

  1. Explicitly stated
  2. Implied
  3. Legally required
  4. All of the above

42. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

  1. Sensory critical to quality Characteristic
  2. Physical critical to Quality Characteristic
  3. Time Orientation critical to Quality Characteristic
  4. None of the above

43. Check Sheet is used during ______________ stage of DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve

44. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

  1. Quality Assurance
  2. Quality Planning
  3. Quality Control
  4. Quality Management

45. Presence of ______________ after every stage of DMAIC allows for review of project and incorporation of suggestions.

  1. Review gate
  2. Toll gate
  3. Decision gate
  4. None of the above

46. The Toyota Production System is based on two pillars namely ______________ and ______________.

  1. Kaizen, Six Sigma
  2. Lean, Six Sigma
  3. Just in Time, Jidoka
  4. Just in Time, Kaizen

47. Which of the following is not a target of Total Quality Management:

  1. Customer Satisfaction
  2. Reducing manpower
  3. Continuous Cost Reduction
  4. Continuous Operational Improvement

48. Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.

  1. Stem, Leaf
  2. Leaf, Stem
  3. Tree, Stem
  4. Tree, Leaf

49. A ______________ diagram shows the location of defects in any unit. This diagram is used in the analyse step of DMAIC.

  1. Affinity
  2. Relations
  3. Defect Concentration
  4. Scatter

50. The ______________ is used to identify what might go wrong in a plan under development.

  1. Pareto Chart
  2. PDPC
  3. Arrow Diagram
  4. Matrix Diagram

51. The defect concentration diagram can be used in the ______________ stage of the DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve

52. The taste of the burger can be categorized as good or bad This is an example of which type of data:

  1. Variable
  2. Attribute
  3. Cannot be determined
  4. None of the above

53. For a given sample size (n) and number of defects acceptable ©, the Average Total Inspection (of units) should ______________ with increase in N (lot size).

  1. Increase
  2. Decrease
  3. Remain Constant
  4. None of the above

54. The pattern of continuous movement in one direction in a control chart is termed as:

  1. Mixture
  2. Cyclic Pattern
  3. Trend
  4. Stratification

55. Juran's quality management philosophy is based on three pillars namely planning, control and ______________.

  1. Implementation
  2. Improvement
  3. Monitor
  4. Design

56. While the first generation of Six sigma focused on ______________, the third generation of six sigma focused on ______________.

  1. Variability reduction, creating value
  2. Variability reduction, improved business performance
  3. Creating value, Improved business performance
  4. None of the above

57. A ______________ chart can be used to identify the most frequently occurring defect.

  1. Pareto
  2. Ishikawa
  3. Histogram
  4. Scatter

58. The main aim of QFD is to

  1. Listen to the voice of customer
  2. Lower cost
  3. Reduce errors
  4. Reduce supplier defect

59. Average Total Inspection is defined as:

  1. Average of rejected lots and accepted lots
  2. Average number of units inspected per lot
  3. Average of rejected Lots
  4. Average of accepted Lots

60. Which of the following statement is false:

  1. Important step of strategic quality management is identification of those dimensions in which the organization will compete
  2. Selection of suppliers should be based on quality, schedule, and cost, rather than on cost alone
  3. All of the individuals in the organization must have an understanding of the basic tools of quality improvement
  4. Manufacturing Unit should be the unit focusing on Quality Improvement among all units in an organization

61. Cause and Effect Diagram can be used in the ______________ and ______________ step of DMAIC.

  1. Define, Measure
  2. Analyze, Control
  3. Analyze, Improve
  4. Define, Improve

62. Four basic characteristics of an optimal process are:

  1. Economy, efficiency, control, quality
  2. Quality, Improvement, efficiency, productivity
  3. Economy, efficiency, productivity, cost
  4. Economy, efficiency, productivity, quality

63. ______________ diagram is used for identifying potential relationship between two variables.

  1. Pareto
  2. Ishikawa
  3. Histogram
  4. Scatter

64. Identification of customers and listening to the Voice of Customer (VoC) are a part of:

  1. Quality Assurance
  2. Quality Planning
  3. Quality Control and Improvement
  4. Quality Execution

65. Ease of repair is associated with ______________ dimension of quality.

  1. Serviceability
  2. Performance
  3. Durability
  4. Perceived Quality

66. SIPOC diagram, used for understanding the flow in a process is used in ______________ stage of DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve

67. Two major components of fitness of use are Quality of Design and ______________.

  1. Quality of Conformance
  2. Quality of Service
  3. Quality of Specification
  4. Quality of Manufacturing

68. For new product development, the chosen methodology should be

  1. DMADV
  2. DMAIC
  3. Structured Design Methodology
  4. DMIE

69. In DMAIC, redesigning of process to either remove bottlenecks or to reduce waste takes place in the ______________ stage.

  1. Define
  2. Measure
  3. Improve
  4. Control

70. The critical path method determines the ______________ path from the beginning to the end of the project.

  1. Shortest
  2. Quickest
  3. Longest
  4. Middle

71. Failure Mode and Effects Analysis, which prioritizes different sources of error, is used in ______________ stage.

  1. Define
  2. Measure
  3. Improve
  4. Analyze

72. In a six sigma improvement project the least experienced individuals are:

  1. Green Belt
  2. Black belts
  3. Red Belts
  4. Master Black Belts

73. Machine wear and tear is ______________ source of variation.

  1. Random
  2. Natural
  3. Assignable
  4. Cannot be determined

74. A fan blade is specified by length and thickness. While sampling, it was found that for one particular blade, the length was non-conforming while the thickness was as per specifications. Should the blade be considered non-conforming for construction of a p chart?

  1. Yes
  2. No

75.  What is the aim of fool proofing technique used for total quality management?

    A. to achieve zero defects
    B. to specify time schedules
    C. to specify targets
     D. none of the above

76. Match the following group 1 items with group 2 items

1. Sort -------------------------------------------------- A. Seitan
2. Set in order ----------------------------------------- B. Seiketsu
3. Shine ------------------------------------------------ C. Seiri
4. Standardize ---------------------------------------- D. Seiso

     A. 1 – D, 2 – A, 3 – B, 4 – C
     B. 1 – C, 2 – A, 3 – D, 4 – B
     C. 1 – B, 2 – C, 3 – A, 4 – D
     D. 1 –A, 2 – C, 3 – D, 4 – B

77.  What is meant by Kaizen?

   A. card signal
   B. to avoid inadvertent errors
   C. change for better quality
   D. none of the above

78. Which among the following is a pull type signaling system?

    A.Just in time
    B. Kanban
    C. both a. and b.
    D. none of the above

79. ISO 14000 quality standard is related with

   A. Environmental management systems
   B. Automotive quality standards
   C. Eliminating poor quality
   D. Customer satisfaction

80.  Which ISO standard is used in international automobile companies to set automotive quality system standards ?

   A. ISO 14000
   B. TS 16949
   C. ISO 9000
   D. none of the above

81.  What is quality assurance?

   A. Quality assurance deals with activities which prove that products and services              meet the required quality standard
   B. Quality assurance deals with activities which aim at customers satisfaction
   C. Quality assurance deals with controlling the quality of products by inspection
   D. All of the above

82. Which of the following statements is/are false?

1. Fault tree analysis method is used to determine reliability of product
2. The goal of Six Sigma is to reduce number of defects to 2.4 parts per billion
3. Six sigma is represented by normal distribution curve
4. Poka yoke is a policy which prevents occurrence of human errors

    A. Only statement 3
    B. Statement 2 and statement 3
    C. Statement 1, 3 and 4
    D. Only statement 2

83   Which quality management program is related to the maintenance of plants and equipment's?

    A. Environmental management systems
    B. Fault tree analysis
    C. Failure mode effect analysis
    D. Total productive maintenance

84.   The aim of Just-In-Time manufacturing principle is to eliminate

  A. time wastage
  B. labour wastage
  C. cost of excessive inventory
  D. all of the above